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 E-Commerce Information

It is a fact that E-Commerce sites lose almost half of their potential sales because users cannot navigate the site easily. This cannot be stressed enough. We all think that the more sophisticated our site is, the more it will appeal to users... Guess again. Take a look at Yahoo.com, Google.com or Ebay.com, just to get an idea of how simple your site should be. The easier a user can find his way around, the better your conversion will be so long as you have the back-end in place. All too often websites are either designed so that they are pretty to look at and full of impressive features, or are too generic and lacking professionalism. What these websites have in common is that they fail in the single most important aspect: to meet the needs of the customer. It is surprising to see how many sites omit vital information or lack a clear site navigation. For Example:

  • the user arrives at your site after searching for a eminem's newest cd, which you sell. When they arrive, show them the cd, with options they are looking for- review, and the ability to buy or to sell the cd. Forget telling them about how fantastic your users think the site is. Show them!
  • Most sites make the user search for the product again and nothing can be more frustrating... and frustrated users leave.

    Having a well-built website is only part of a successful e-commerce operation. It has to be backed-up by business processes that contribute to a great overall customer experience:

  • Efficient fulfillment and reliable shipping.
  • Consistent and quick customer service.
  • Secure and reliable hosting.
  • Appropriate online marketing campaigns.
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